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Solar, batteries and cars — explained simply

No sales talk. Just plain answers to the real questions people ask us. Search below, or pick a topic.

124 plain answers, in 8 topics

Solar panels20

How long do solar panels last?
About 25 to 30 years. They only fade a tiny bit each year, so an old panel still makes most of what a new one does.
Which way should my panels face?
North makes the most power over the year. East or west lose only 10 to 20%, and can suit you better if you use most of your power in the morning or evening.
What roof angle is best?
About 20 to 30 degrees is ideal, and most roofs are already close enough, so panels usually sit flat on the roof.
Does shade wreck my solar?
One shaded panel can drag a whole row down with it. If you have a shady spot, we fit a small booster on just those panels, so the rest of the roof keeps working.
What is the difference between the two panel warranties?
One covers the panel if it is faulty. The other promises it keeps making a certain amount of power for years. They are two different things, so check both.
Why fit more panels than the inverter can take?
It is allowed, up to a third more, and it is a smart move. The extra panels catch more power in the morning, in the evening, and on cloudy days.
Is solar harder on a tile roof?
A bit. Tiles crack more easily than a tin roof, so we take more care and it takes a little longer. It is still fine.
What does Tier 1 or CEC-approved mean?
Tier 1 is about how strong the company is with money. It is not a score for quality. What really matters is that the panel is on the government-approved list, because that is what the rebate needs.
How many panels will I need?
A popular 6.6 kW system is about 14 panels, and needs roughly 28 square metres of clear roof. Panels keep getting bigger, so the number drops a little each year.
Do panels work on cloudy days and in the heat?
Yes on cloudy days, just less. Very hot days also cut the output a little, but the panels still work.
Will my panels survive hail?
Most panels are tested for hail and pass. If you live somewhere that gets big hail, ask for panels rated for it.
Do I need to clean my panels?
Usually once or twice a year. The rain does most of the work. Dusty homes, or ones under trees, may need it more often.
Do panels lose power over time?
Yes, a tiny bit each year, about half a percent. That is why they are still going strong after 25 years.
Can old panels be recycled?
Most of a panel can be recycled, and there are more places taking them every year. Try not to send them to the tip.
What is the difference between kW and kWh?
kW is how much power something can make or use at one moment — like how hard a tap runs. kWh is how much adds up over time — like how much water ends in the bucket. Solar systems are sized in kW. Batteries are sized in kWh, because a battery is a bucket.
What does an inverter do?
It is the box on your wall that turns the power from the panels into the kind your house can use. Nothing works without it, and it is usually the first part to need replacing.
Can I get solar or a battery in a unit or apartment?
Often yes, but the strata committee usually has to say yes first, and a shared roof needs a plan for who owns what. We can talk you through it before you commit to anything.
What about an old heritage-listed home?
Still possible. But a heritage home, or one in a heritage area, may need council approval, and the panels may have to go where nobody can see them from the street. We check the rules for your address.
Can I add panels to my old system?
Sometimes. But old inverters and panels do not always work with new gear. Often it is better to add a separate new run of panels. We look at what you have and tell you straight.
Is my roof strong and new enough?
Panels last more than 25 years, so it is worth checking the roof has that many years left in it before we bolt them down. If the roof is close to needing replacing, do the roof first. We will tell you if that is the case.

Home batteries20

When is a bigger battery worth it, and when is it wasted money?
It is only worth it if you fill it with spare sun every day, and then use that power at night. If it sits half empty, you paid for space you never use.
How long does a home battery last?
About 10 to 15 years. Do not just look at the 10-year sticker on the box. Look at how much power it can push out over its whole life. The next question explains that.
How do I really compare two batteries?
Look at the total power it can push out over its whole life. Divide that by how much you use in a day, and you get the real number of years it will last. That is the fair way to compare.
Will a battery keep my house on in a blackout?
Only if you buy the backup gear too. Many batteries switch off with the grid unless you add a backup switch and its own wiring. Ask about it before you buy.
The whole house, or just some things, in a blackout?
Usually just the things you pick: the fridge, some lights, the internet. Backing up the whole house is possible, but it costs more.
Which type of battery is safer?
The type called LFP. It is safer and lasts longer, and it is now in most home batteries. Ask which type yours is.
Why are there two different kWh numbers?
One is the size of the box. The other is what you can actually use. A little is always held back to protect the battery. Always compare the number you can actually use.
Can I add more battery later?
Sometimes. Only if it is a type you can stack, and only with the same brand and model. If you think you might add more later, plan the size now.
Should I cut off from the grid completely?
No. Staying connected is best. The grid is your backup, and it lets you sell your spare power. Cutting off only makes sense where there is no mains power at all.
Where should the battery go?
Somewhere cool, shaded and airy, like a shaded garage wall. Heat is the enemy. It wears a battery out faster.
Is a home battery safe?
Yes, when it is fitted to the rules, comes off the approved list, and is kept away from bedrooms and doorways.
How much will it hold after 10 years?
Most hold about 60 to 70% of what they held when new. That is normal. It is not a fault.
How long until a battery pays for the money you spent?
With the rebate, and with NSW power prices as high as they are, most homes are looking at about 6 to 10 years. The saving comes from using your own stored power at night. We show you the real number for your home in the quote.
Does a VPP wear the battery out faster?
A little, but the money they pay you is usually worth more than the wear. The one question to ask any VPP is whether they ever fill your battery from the grid.
What size battery do I need?
Match it to how much power you use overnight. Most homes use about 8 to 15 kWh a night, so a 10 to 13 kWh battery covers a normal night.
Is it safe to put a battery in the garage?
Yes. A shaded, airy garage is one of the best spots. Just not blocking a doorway or a way out.
What is the difference between kWh and kW on a battery?
The kWh is how much it holds. The kW is how fast it can push power out. You need enough of both. A big battery that can only trickle power out will not run the aircon and the oven at the same time.
What are sodium-ion batteries?
A newer, cheaper kind of battery, just turning up in 2026. They look promising and they are very safe, but they are still new. Most homes today still go with the proven kind. Worth keeping an eye on.
A generator or a battery for blackouts?
A battery is quiet, it starts on its own, and it works off your sun every single day. A generator only helps in a blackout, and you have to keep fuel for it. For most homes the battery does far more for the money.
Do I need three-phase to back up the whole house?
Not always. But backing up a whole three-phase home needs the right gear and it can cost more. On a single-phase home it is simpler. We size the backup to what you actually want kept on.

Car chargers13

Can I charge my car straight from my solar?
Yes. A solar-smart charger sends your spare daytime sun to the car, instead of selling it back for a few cents. That means it costs you next to nothing.
7kW or 22kW charger, which suits my house?
For nearly every home, 7kW. A 22kW charger needs three-phase power, which most homes do not have, and most cars cannot charge faster than 7kW at home anyway.
Do I need three-phase power?
No, not for normal charging at home. A 7kW charger covers everyday driving.
Will a charger trip my power?
Not if we fit a small sensor. It slows the charger down when the oven or the aircon is on, then speeds it back up.
Should I charge the car from my home battery?
Usually it is better to charge straight from the sun, or from the grid. Going through the home battery first wastes a bit of power.
How fast does a 7kW charger go?
About 40 km of driving for every hour it is plugged in. That fills a normal car overnight.
What is a smart charger?
A charger with wifi and a phone app, so you can set timers. Look for one that says OCPP. That is an open standard, so the charger works with different apps and you are not stuck with one company forever.
What is the tap card for?
It is a card you tap so only the people you allow can charge. Handy for a shared driveway. You don't need it at a private home.
Should the cable be attached, or not?
Some chargers come with the cable attached. With others you bring your own. It is up to you.
What does it cost to fit a home charger?
It depends on how far the cable has to run, and on your switchboard. It is usually not a big cost, and we give you the exact figure in your quote before you commit to anything.
Is there a rebate for a home car charger?
There is no cash rebate right now. But the NSW Home Energy Saver loan, at 0% interest, can pay for one.
Can my car power my house?
It is only just starting in 2026, and very few cars and chargers can do it. Worth watching, but do not count on it yet.
Is the plug-in cable that came with the car enough?
For light driving, maybe. It only adds about 10 to 12 km an hour. If you drive every day, a proper 7kW charger is far better.

Inverter and the grid15

How long does an inverter last?
About 10 to 15 years. You usually replace it once while the panels are still going.
How long is the inverter warranty?
Usually 5 to 12 years, and you can often pay to make it longer. Check the number on your quote.
Which kind of inverter should I get?
For most homes, a hybrid one. It runs the panels now, and it can take a battery later without being replaced.
What does battery-ready mean?
It means you can add a battery to that inverter later. It is a loose term, so ask exactly which batteries it will take.
Can I have more panels than the inverter?
Yes, up to a third more. It is normal, and it catches more power across the day.
Does single-phase or three-phase matter?
Yes. A home with three-phase power can usually have a bigger system, and send more back to the grid.
How much solar can I send to the grid here?
In our area, Endeavour, it is about 5 kW on a normal single-phase home. You can still fit a bigger system. It just caps how much goes out.
Is the limit different in other areas?
Yes. Ausgrid areas usually allow more. It comes down to your address. We check your exact limit before we fit anything.
Can that limit ever go up?
Yes. A smart inverter lets the grid raise your limit when there is room, often from 5 kW up to about 10 kW.
Can the grid switch my solar off?
In a rare emergency, yes, and only for a short time. It is a safety rule. New systems need a smart inverter so it can work.
Does the grid have to approve solar before it goes in?
Yes, approval comes first. Never let anyone start work before you have the written approval in your hand.
What if my system sends out too much?
It cannot. Your inverter is set so it never sends out more than you are allowed. The extra gets used in your home instead.
Why does my inverter cut out on sunny days?
The power in your street has climbed too high. It is common at midday when lots of homes have solar. The right settings and the right cable fix it.
Do I need a new switchboard?
Sometimes. Older boards need a bit of work before solar, a battery or a car charger can go in safely. If your board has an asbestos back, which is common in homes built before 1990, a licensed person has to deal with it. We check all this at the quote, so there are no surprises on the day.
Single-phase or three-phase? How do I tell, and does it matter?
Look at the main switch in your board and count the live wires. One means single-phase. Three means three-phase. It matters for big systems, for backing up a whole house, and for a 22kW car charger. We check yours before we size anything.

VPP and power plans13

What is a VPP, in plain words?
You let a power company use a little of your battery when the grid is under pressure, and they pay you for it. You still own the battery.
How does a VPP pay me?
Three common ways: money when you sign up, a payment each time they use your battery, or a better price for the power you sell back. Always read the plan.
Does joining a VPP wear my battery out?
A little, but the money is usually worth more than the wear. Ask whether they ever fill your battery from the grid. That is the thing to avoid.
Can I be in a VPP and still get the rebate?
Yes. The VPP money and the battery rebate both work at the same time.
How much is the NSW VPP payment?
There is no set number. It depends on the company. Treat any figure you are given as a guess, not a promise.
What is Solar Sharer?
It is a plan that gives you 3 hours of free power in the middle of the day, from July 2026. You need a smart meter, and you have to ask for it.
What is the catch with Solar Sharer?
Prices are usually higher at other times, to pay for the free part. You only win if you really use that midday window.
Why do I get paid so little for the power I send out?
So many homes send solar out at midday that there is far too much of it. When something is that common, the price for it drops.
One price all day, or different prices? What is the difference?
With different prices, power is cheap late at night and dear in the evening. A battery lets you skip that dear evening price altogether.
What is a demand charge?
An extra charge based on your single biggest burst of power use in the month. A battery smooths that burst out, so it helps.
What is the sun tax?
It is a small charge for sending your solar out at busy midday times, after a free daily amount. You get paid more for sending it out in the evening instead. It is only a few dollars a year, and a battery avoids it.
Is it even worth sending power to the grid?
Using your own power is worth far more than selling it. Aim to use your sun yourself, not send it out.
How do I pick a good power plan?
Look at the whole bill: the price per kWh, the daily fee, and the evening price. Do not just chase a big number for the power you sell back, because that often hides higher charges everywhere else.

Running your home12

Can I run my pool pump off solar?
Yes. Put it on a timer and run it in the middle of the day, on your own sun. It is one of the best things to move to the daytime.
Is a pool pump with a speed control worth it?
Yes. An old one-speed pump is one of the biggest power users in the house. One with a speed control saves a good chunk each year, and often covers its own cost in a year or two.
Is an induction cooktop cheaper than gas?
The running cost is about the same. The real win is getting rid of the gas line and its daily fee. And cooking at midday costs you almost nothing on solar.
Heat pump hot water, or an old electric or gas tank?
A heat pump costs much less to run. It uses far less power than an old electric tank to heat the same water.
Can I heat my hot water on midday sun?
Yes. Put it on a midday timer. It is one of the biggest ways to use your own power instead of selling it.
Ducted or split air conditioning, which is cheaper?
A split system costs much less to run. Both work well off your own sun during the day.
How much solar and battery do I need for aircon, a pool and a car?
Those all use a lot of power, so you will want a bigger battery and plenty of panels. We check what you really use and size it from that.
Is it worth getting off gas?
For most homes, yes. Going all-electric saves money and gets rid of the daily gas fee. The best time is when you are already replacing a gas appliance.
How much power do my appliances use?
A rough guide: a kettle about 2 kW, an oven 2 to 3.6 kW, a split aircon about 1 kW, ducted aircon 3 to 7 kW, and a car charger up to 7 kW.
What is a solar diverter?
A small gadget that pushes your spare sun into the hot water tank, instead of selling it back for a few cents. You get almost free hot water, and it happens by itself.
Which things should I run in the day first?
In this order: hot water first, then charging the car, then the pool pump, then the aircon, then the dishwasher and the washing.
Why use my own power instead of selling it?
You get paid very little for the power you sell, but you pay a lot to buy it back at night. So using your own is worth far more.

Warranty and how it works16

What warranties do I get?
Three. The maker's warranty on the gear. A promise from the maker that the panels keep making power. And our own warranty on the work we did.
How long is your warranty on the work?
Five years, in writing. Your rights under Australian Consumer Law sit on top of that.
What is Australian Consumer Law?
Rights you get by law, on top of any written warranty. Nobody can sign them away, and no small print can remove them.
What if the panel or battery maker goes broke?
You are still covered. The law says the business that sold it and fitted it is responsible too, and that is us.
Who do I call if something breaks?
Us. We cannot just point you at the maker. We handle the whole claim for you.
Are you licensed and approved?
Yes. A licensed NSW electrician does the wiring, and the job is done by an accredited installer, which is what the rebate needs.
What is NETCC?
It is a national code of good behaviour for people who sell solar. Buying from an Approved Seller gives you extra protection.
Do I need a NETCC seller to get the rebate?
No. The government battery rebate only needs an accredited installer and approved gear.
Why must a licensed electrician do it?
It is mains power, and it can kill. In NSW the law says a licensed electrician has to do it.
What happens, step by step?
First the quote. Then approval from the grid. Then we fit it, usually in 1 to 2 days. Then the safety certificate and the meter. Then we switch it on. All up it is usually 4 to 10 weeks.
Does the grid approval come before or after the job?
Before, always. Do not let anyone start work before you have seen the written approval.
Do I need a smart meter, and who pays for it?
Usually yes. Your power company sorts it out, and there is no charge up front just to have it fitted.
What is a CCEW?
Short for Certificate of Compliance for Electrical Work. It is the safety certificate your electrician signs after the job. NSW law says you have to have one. You get a copy, so keep it somewhere safe.
What looking after does a system need?
Very little. A look over it once a year, and a proper check every few years. A free app shows you how it is going.
How do I avoid dodgy solar sellers?
Watch out for people knocking on doors, 'today only' deals, and big deposits. Ask three things: are you licensed, is the gear approved, and are all the warranties in writing? Then get every answer in writing.
Do I need to tell my home insurer?
Yes. Let your insurer know once the solar or battery is in. It is usually a quick phone call, and it keeps you covered. We give you the paperwork you need.

Rebates and money15

Is there a battery rebate?
Yes. The government rebate takes about 30% off a home battery, and we take it straight off your quote.
How big is the battery rebate?
Roughly a few thousand dollars, depending on the size of the battery. We show you the real number for the size you are looking at.
Do bigger batteries get less rebate?
Yes. You get the full rate on the first 14 kWh. After that it drops for the bigger sizes.
Will the rebate get smaller if I wait?
Yes. It drops every 6 months, so sooner means a bigger discount. We will never tell you it is 'ending soon'. We just quote you the amount you can get today.
Is there a rebate on solar panels too?
Yes. It takes money off a normal system, and it comes off your quote the same way. We confirm the current amount in writing.
Does the solar rebate get smaller too?
Yes, a little smaller every January, until it ends in 2030.
Is the $15,000 loan with no interest real?
Yes. It is the NSW Home Energy Saver loan: up to $15,000, with no interest to pay. For solar and battery work it has to go through a NETCC Approved Seller, and we are not one yet, so we cannot set it up for you.
What can the $15,000 loan pay for?
Solar, a battery, a car charger, or a heat pump hot water tank, through approved lenders. The money goes to the installer, not to you.
Is there a NSW cash discount as well?
There is one coming later in 2026 for homes on a lower income. It is not open yet.
Is there still a NSW battery rebate?
The old one has ended. But there is a NSW payment for joining a VPP, and you get that on top of the government rebate.
Who claims the rebate, me or you?
We do. It comes off your quote as a discount up front. You just sign one form. There is no cheque to chase.
Is GST charged?
Yes, 10% on the fitted price. We show it clearly on your quote.
Do the gear and the installer have to be approved?
Yes. An approved battery, an approved inverter, and an accredited installer. No approval means no rebate.
Are there rebates for cars or hot water?
There is no rebate for buying an electric car right now. Heat pump hot water does get a discount.
Does solar or a battery add value when I sell?
It can make a home more attractive to buyers, and your warranties can pass to the new owner. We give you all the documents, so a sale is easy.

🏡 Already got solar and want to save the most? Read Run your home. It tells you when to run the car charger, the hot water, the pool and the aircon, and how your power plan changes the answer.

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