Complaints
If something's not right
We'd always rather hear it from you than read it online. Here's exactly how to raise a complaint — and what happens next.
1
Talk to us first
Call 0452 419 109 and explain the problem. Most things get sorted with a conversation.
2
Put it in writing
If it's not resolved, send it in writing (call or ask for the email). We'll respond within 5–10 business days.
3
Escalate if needed
If you're still not happy, you can contact NSW Fair Trading. (Once we're a NETCC Approved Seller, the NETCC complaints process will also apply.)
Your rights under Australian Consumer Law always apply, on top of anything on this page.